Our team has extensive experience in consumer law matters and regularly acts for both consumers and businesses.

Cliff has in excess of 20 years of advising businesses as to consumer claims. This has included personally appearing in the various state consumer tribunals throughout Australia including in NSW, Victoria, WA and Queensland.

Cliff has significant experience in advising clients operating in the hotel and leisure industry as to consumer claims brought. This experience has been gained in circumstances where he acts for one of the world’s largest hotel/resort operators for all their consumer claims relating to their Australia and New Zealand clients.


  • advising in areas relating to advertising, terms and conditions, refunds, warranties and contracts;

  • advising businesses in relations to its responsibilities and conduct under the Competition and Consumer Act;

  • advising both businesses and individuals in relation to consumer protection laws


Acting for a client who purchased an expensive second hand car from a dealer in Sydney and which turned out to have serious mechanical defects. The dealer refused to both repair the vehicle or provide a refund of the purchase price. Proceedings were therefore commenced in the NSWCAT seeking a full repayment of the purchase price, plus interest and related costs. The proceedings were entirely successful.

Regularly appearing for and defending claims brought by consumers against businesses for products and services purchased. This has included claims brought by consumers who were unhappy with services provided at holiday resorts and also consumers who were unable to attend holiday resorts due to the impact of COVID 19.

Advising in relation to claims brought under the Australian Consumer Law Legislation and appearing for consumer law claims brought in jurisdictions throughout Australia.

Advising both consumers and companies operating in the technology and cryptocurrency spaces as to consumer law issues. This included advising overseas based entities as to the legal responsibilities and obligations under Australian Consumer Law.

  • Cliff Savala
  • Antoni Berardone
  • Thomas Adamson
  • Chris Horn

Constructive, Efficient and Effective Competition & Consumer Law Practice

Our Competition and ACL always are highly skilled, experienced and motivated to achieve cost-effective solutions in order to obtain the absolute best commercial result for our clients. Our clients in Australia include a leading international hospitality provider who operates over 80 resorts worldwide.​

We deliver greater returns at a lower cost to our clients and operate seven days a week, so you get the advice and assistance when you need it.

We Have Professionals In Every Field

Our team of passionate Competition and ACL lawyers can provide outstanding legal knowledge in the Competition and Consumer sector and regularly provide advice on matters relating to:

Consumer Law
  • misleading and deceptive conduct
  • unconscionable conduct and unfair terms
  • false or misleading representations
  • other unfair practices (bait advertising, unsolicited goods and services, pyramid selling and multi-level marketing, single/multiple pricing specifications, referral selling, harassment and coercion)
  • consumer guarantees
  • product liability claims (safety defects, personal injuries, loss/damage to consumer goods)
  • consumer data rights (ACCC CDR rules)
Competition Law
  • monopolies/oligopolies
  • anti-competitive arrangements
  • cartels under the Competition and Consumer Act 2010 (Cth)
  • price-fixing and market sharing conditions
  • restricted dealings
  • ACCC Guidelines on Concerted Practices
  • misuse of market power
  • exclusive dealings (supply/acquisition on condition and third line forcing)
  • resale price maintenance
  • potential risks under the respective criminal and civil regimes

Depending on the nature of the matter, Salerno Law has access to a wide array of professional Junior and Senior Counsel who can provide an experienced opinion and advocacy in matters of consumer protection, regulation and policy in a timely and cost-effective manner.

Book Your Consultation

If your case can be settled without going to court, this is usually best for everyone. To find out if alternative dispute resolution is appropriate for you case, book a consultation with a professional at Salerno Law. Call us on +61 7 5575 8011 to get in touch with our QLD office or +61 8 9169 2206 to reach our WA office.